EU/Worldwide delivery
about 7 years ago
– Sun, Mar 26, 2017 at 01:10:53 AM
The games arrived on March 20th at Gamequest. They told me they were working on delivery Thursday and Friday (March 23-24) this week and the coming week.
This is for everyone on the planet not in Australia, Canada, New Zealand, and the United States.
I am getting more information on how they will deliver tracking information.
Thank you,
Patrick Leder
Canadian Update
about 7 years ago
– Wed, Mar 22, 2017 at 09:38:50 PM
Hi everyone!
We just wanted to give a formal update on what's been happening with Canadian fulfillment and we've been doing our best to get to all messages and comments regarding that.
Unfortunately, we're looking at Canadian fulfillment not starting for at least another week or two. The reason for the delay being that some correspondences on what quantities should go where were miscommunicated and also had inaccurate numbers to cover what we needed to cover kickstarter backers. Right now to solve the problem, we're sending quantities from the US to myself in Canada to fulfill and once received, should only take a day or two to pack and send all Canadian orders from Toronto (and yes, tracking will be emailed :) )
We gave distributors a streetdate months ago before they could start selling their quantities, thinking fulfillment would've been done way before that point, but despite us trying to make sure backers were fulfilled first, fulfillment is starting much much later than we hoped--and I'll personally take that blame for that happening.
We completely understand the frustration this causes and we recognize that without the support of backers, there would be no Vast. So to compensate Canadians waiting just a tad longer before they receive their base games, we're adding a little something extra in your boxes just for Canadians as well as personalized apology and thank you notes to each one of you.
Thanks again for the support and we're truly sorry for the wait. Rest assured, we're already taking preventative measures to prevent anything similar from happening when the add-ons, minis and upgrades fulfill in the summer.
As usual, please forward any concerns or questions to [email protected].
Thanks!
Caryl
Mid Shipping Update
about 7 years ago
– Sun, Mar 05, 2017 at 11:29:23 PM
Customer Service - If you need help please contact [email protected] or use the contact form on our website. Contacting me on here, Facebook, Twitter, or my own email address creates a trail of activity I can’t possibly follow up on. In addition Caryl will help you instead of me which is far more pleasant for you.
Here is your update about shipping! Bear in mind this is only for the core game, the addons and miniatures will start production soon. All times subject to change.
Printing - Everything going out is the second printing. No first printing is going out. All backerkit and paypal orders are being honored at this time also.
Australia - Your games have arrived and they should be getting packed. I haven’t seen a timeline for when they will go out but usually when they are quiet they are working.
US - The games arrived at the Atlas Games warehouse on March 3rd. Atlas Staff and I have been packing since Friday afternoon. You can see much of this on my Twitter feed if you are interested. The Post Office is scheduled to pick up the games on March 8th. They are all 2 day but we think Wednesday will not count. Some lucky people might get their game on March 10 or March 11, but I am guessing the rest will be early in the following week.
Canada - I haven’t seen dates yet. The shipment is going to a distributor and then to our very own Caryl Tan, who will ship them to individuals.
EU - The games will get their fulfillment center on 3/15. They will start shipping after that. I will speak with them about a timeline in the coming week.
Paypal - All of your orders have been combined with this shipment You will be getting the second printing.
Backer kit - All of your orders have been combined with this shipment too. You will be getting the second printing.
PAX EAST - Come see me (and Kyle Ferrin) at PAX East. Play the Addon characters and give me your feedback! Woo! Also see the panel I am in and take me to see MC Frontalot.
http://east.paxsite.com/schedule/panel/being-a-dad-while-developing-games
SXSW - Come see and vote for Vast in the Gamer’s Voice - multiplayer category. I will try to give demos also. I will be presenting about Vast for 15 minutes also from the show area.
Deep - We will have demo copies of Deep at PAX East and SXSW. You can see discussion about it here and I have revealed some art on my Twitter.
https://boardgamegeek.com/thread/1627590/deep-asymmetrical-sci-fi-1x1x1x1x-game
Special thanks to Atlas games for helping us with this shipment.
Thanks everyone! I am going back into the warehouse to pack some boxes.
Patrick Leder
US Backers: Backerkit Survey Deadline March 2nd @ 11:59PM Eastern
about 7 years ago
– Wed, Mar 01, 2017 at 11:09:55 PM
Hi Everyone!
We're getting very close to fulfilling the first wave of the US Vast pledges (consisting of the second printing base game ONLY) and will be locking down backerkit surveys and charging cards very soon. Please have your surveys ready by March 2nd 11:59PM Eastern Time. If you have not completed your surveys yet, please do so ASAP, otherwise your kickstarter pledge will ship late.
We'll be confirming individually with backers who pledged for more than 2 copies of the base game to confirm quantities soon.
Thanks so much and please don't hesitate if there are any questions!
**Please email us at [email protected] rather than messaging us on kickstarter as the kickstarter messages aren't monitored as much as our email inbox**
Caryl
Backerkit!!!
about 7 years ago
– Thu, Feb 02, 2017 at 11:51:10 PM
I am ready to commence with BackerKit. BackerKit will help you maintain your address information and take the complexity out of complicated orders for us.
PLEASE CHECK YOUR SPAM FOLDER.
The emails should be going out over the next few days. If you don’t get yours immediately, don’t panic; we might just be adjusting something. From my understanding, BackerKit will invite a thousand people first, make sure there are no glaring problems, and then invite the rest of the backers. If you see people pledging ahead of you, don’t worry—we have saved you a spot in line.
Switching Pledges
In order to prevent people from fiddling with the add-ons to gain access to cheaper shipping, you will need to change to a pledge level that includes the item you want to add on to be able to get that pledge. For instance, you cannot add a core set to the pledge level for the upgrade kit and miniatures.
Look for the following button on the main page:
Or the following in the add-ons area:
Preorders
For people who wanted to preorder, unfortunately the shipping costs on BackerKit are fairly all-or-nothing. If I added a shipping cost to each piece, it would have impacted the Kickstarter backers. To prevent that, the shipping is as expensive as the highest level on the Kickstarter. If you want to order a smaller lot, you will need to wait for my webstore to get caught up. I am sorry about the difficulty.
To ensure sufficient supplies for the Kickstarter backers, distributors that already ordered, and my convention sales, some pre-orders of the core game may be shifted to the second wave of shipping. The third print run of the core game has been ordered.
If you pledged during the Kickstarter, you can just change your pledge level and you will get the correct shipping cost.
Large Pledges
There are a few folks that made very large orders of more than 2 items of each type. If this is you please do not use backer kit. Caryl will contact you soon.
If you have one of the large pledges, please do not complete your BackerKit. Caryl will communicate with you soon on what you should do. Thank you for your help! No need to contact me; we have a pretty good idea who you are from the reports.
Consolidate Shipping
There is an addon for pledges with the core game in to consolidate shipping. I will be refunding folks 5 dollars if they add this item to their cart after the pledge manager closes. I would have liked to rebate 5 immediately but Backerkit said that was a no go.
Thanks!
