Introducing, Vast: The Mysterious Manor!
5 months ago
– Wed, May 30, 2018 at 01:02:06 AM
We're just writing to let everyone know about the launch of our next game, Vast: The Mysterious Manor. During the development of Root, Patrick was hard at work on this design. Many lessons were learned during the development of Root and The Crystal Caverns and most of them found application in the Vast: The Mysterious Manor. Kyle knocked it out of the park (as usual) with new art and world-building, and Patrick rose to the occasion to design a game that plays as well as it looks.
Those who love Vast will find the same deep asymmetric gameplay that first brought them to Leder Games. And, players who haven't taken the dive yet will find the system more approachable than ever before. We're all really proud of this game!
So, if you'd like to follow along, please check out our next game, Vast: The Mysterious Manor, which acts as both a brand new full stand-alone game with five new characters, as well as an expansion to The Crystal Caverns to swap characters for different scenario match-ups :)
6 months ago
– Wed, May 09, 2018 at 01:26:58 AM
Just wanted to pass along an update that pledges containing English Language copies of Vast The Crystal Caverns, Upgrade Packs, The Miniatures, Fearsome Foes or Bonus Cards have all been fulfilled in all regions.
Just wanted to send some reassurance to the backers still waiting on the Brazilian/Portuguese edition of the base game that the third party company handling the translation and printing of this version is still in progress with no solid fulfillment ETA yet.
Other Language Cancellation Reminder
Just in case you missed some of our emails, surveys or updates regarding this, we're reiterating that French, German, and Spanish language editions of Vast were cancelled late last year. We contacted all backers who ordered any item in another language offering refunds or language changes into English. If you still don't have your pledge yet or need a refund/language change, please contact email@example.com.
Missing Order? Parts? Other Questions?
If for any other reason you still don't have your pledge, need missing parts or anything else, please contact us at firstname.lastname@example.org. *Please do not message us via Kickstarter as it is hard to keep track of*
Shipping Update #4
8 months ago
– Thu, Feb 22, 2018 at 12:08:20 AM
At this point all shipping to backers in these regions is complete. Any backers living there who have not yet received their copies, having missing parts, or damage should send an email to email@example.com.
We also wanted to address some of the shipping problems we've had for our worldwide backers. Unfortunately, despite our best efforts, some of these packages have been delayed and we are still in the process of fulfilling the remaining orders.
Here's what happened. We gained some additional orders of the game in English after we changed our plans regarding the translations. At this time our shipment was already underway to Game Quest. When they received inventory in early January, they did not notice the shortage because of how packed their warehouse was. We were unaware of this shortfall until last week.
As soon as the error was discovered, we did everything in our power to make the situation right. At great expense, we have opted to make up the inventory shortage by air freighting the required copies directly to Game Quest. Those copies should arrive in the UK within a week and will ship out to the hundred or so backers still waiting shortly thereafter.
We will ask Gamequest to contact the backers they haven't shipped to yet so you are certain what your status is.
Again, we apologize for this oversight and have made changes to our procedures to ensure that it never happens again.
Shipping Update #3
9 months ago
– Tue, Jan 16, 2018 at 01:07:30 AM
Just wanted to give another quick update on where we are with shipping:
All packages that received tracking have already left Atlas' facility. If your tracking status has not updated yet, please give it another couple of business days and if there's still no update, please contact us immediately via email at firstname.lastname@example.org and we'll look into it for you.
US late addresses have already been handed to Atlas, and we estimate those to ship by end of this week or so. Some addresses that we had issues with Stamps accepting have already been emailed and will ship as soon as we receive responses from these backers.
If you purchased individual Fearsome Foes characters, we've packed them separately ourselves and have already sent them out the door.
All of fulfillment finished as of last week and any late addresses will be going out this week.
UK/Rest of the World
Gamesquest has already been handed all backer addresses and according to them, they estimate everything to be shipped by end of this week.
All packages according to Good Games have just been shipped! We'd expect these to arrive in your mailboxes throughout this week and next.
Missing Parts? Damage? Other Inquiries?
If there's anything concerning missing items, parts, damage or anything, please email me at email@example.com.
Shipping Update #2
10 months ago
– Thu, Jan 04, 2018 at 11:26:02 PM
Just wanted to give a status update on where we are with fulfillment! If you have any questions or concerns that aren't outlined below, please email us at firstname.lastname@example.org
All labels have been printed so everyone should have tracking numbers now. According to Atlas, they expect the last batch of packages to be out the door by around January 9th.
Fulfillment is about 60-70% done with tracking numbers being uploaded in batches as they go out to Canada Post. Fulfillment should be fully wrapped up by early next week.
Our last communication with Let’s Play had them receive the games right before the holiday and we believe they are still in the process of fulfilling all orders.
UK/Rest of the World
The freight has just been received by Gamesquest, quite a bit later than expected from our ETA from the factory so we apologize this batch is going out later than the rest. Orders are being processed over the next few days but may take a while for all orders to go out due to the large size of orders they have to pack. Please be patient and we’ll do our best to update everyone as we go along.
Missing pieces/items, damaged or wrong items?
Please email Caryl at email@example.com and we’ll get back to you as soon as we can. Caryl is handling the fulfillment for Canada so replies may take an extra day or two than usual to respond.