Shipping Update #4
2 months ago
– Thu, Feb 22, 2018 at 12:08:20 AM
At this point all shipping to backers in these regions is complete. Any backers living there who have not yet received their copies, having missing parts, or damage should send an email to email@example.com.
We also wanted to address some of the shipping problems we've had for our worldwide backers. Unfortunately, despite our best efforts, some of these packages have been delayed and we are still in the process of fulfilling the remaining orders.
Here's what happened. We gained some additional orders of the game in English after we changed our plans regarding the translations. At this time our shipment was already underway to Game Quest. When they received inventory in early January, they did not notice the shortage because of how packed their warehouse was. We were unaware of this shortfall until last week.
As soon as the error was discovered, we did everything in our power to make the situation right. At great expense, we have opted to make up the inventory shortage by air freighting the required copies directly to Game Quest. Those copies should arrive in the UK within a week and will ship out to the hundred or so backers still waiting shortly thereafter.
We will ask Gamequest to contact the backers they haven't shipped to yet so you are certain what your status is.
Again, we apologize for this oversight and have made changes to our procedures to ensure that it never happens again.
Shipping Update #3
3 months ago
– Tue, Jan 16, 2018 at 01:07:30 AM
Just wanted to give another quick update on where we are with shipping:
All packages that received tracking have already left Atlas' facility. If your tracking status has not updated yet, please give it another couple of business days and if there's still no update, please contact us immediately via email at firstname.lastname@example.org and we'll look into it for you.
US late addresses have already been handed to Atlas, and we estimate those to ship by end of this week or so. Some addresses that we had issues with Stamps accepting have already been emailed and will ship as soon as we receive responses from these backers.
If you purchased individual Fearsome Foes characters, we've packed them separately ourselves and have already sent them out the door.
All of fulfillment finished as of last week and any late addresses will be going out this week.
UK/Rest of the World
Gamesquest has already been handed all backer addresses and according to them, they estimate everything to be shipped by end of this week.
All packages according to Good Games have just been shipped! We'd expect these to arrive in your mailboxes throughout this week and next.
Missing Parts? Damage? Other Inquiries?
If there's anything concerning missing items, parts, damage or anything, please email me at email@example.com.
Shipping Update #2
4 months ago
– Thu, Jan 04, 2018 at 11:26:02 PM
Just wanted to give a status update on where we are with fulfillment! If you have any questions or concerns that aren't outlined below, please email us at firstname.lastname@example.org
All labels have been printed so everyone should have tracking numbers now. According to Atlas, they expect the last batch of packages to be out the door by around January 9th.
Fulfillment is about 60-70% done with tracking numbers being uploaded in batches as they go out to Canada Post. Fulfillment should be fully wrapped up by early next week.
Our last communication with Let’s Play had them receive the games right before the holiday and we believe they are still in the process of fulfilling all orders.
UK/Rest of the World
The freight has just been received by Gamesquest, quite a bit later than expected from our ETA from the factory so we apologize this batch is going out later than the rest. Orders are being processed over the next few days but may take a while for all orders to go out due to the large size of orders they have to pack. Please be patient and we’ll do our best to update everyone as we go along.
Missing pieces/items, damaged or wrong items?
Please email Caryl at email@example.com and we’ll get back to you as soon as we can. Caryl is handling the fulfillment for Canada so replies may take an extra day or two than usual to respond.
4 months ago
– Thu, Dec 21, 2017 at 09:27:31 PM
We just wanted to give a quick update on where things were with our fulfillment as of this writing. Addresses have all been given to fulfillers and last minute address changes may not be possible at this time.
Please note that processing times are not guaranteed and everyone is working hard to get packages out as soon as they can.
The boat arrived last week and labels have been printed and packages going out since Friday and Monday. Everyone at Atlas is working incredibly hard to get packages out for the holiday. We have not received any tracking numbers from them yet but will add them to your backerkit accounts when we have it--which will most likely already be after you receive your packages in an effort to focus on getting everything out this week.
UK/Rest of the World
The boat has already arrived and we believe is in the process or will just be going through customs and on its way to Gamesquest for fulfillment.
The games are in the hands of Let’s Play in Australia and fulfillment will begin as early as Friday!
Copies for Canada are being forwarded from Atlas in the US and are currently on their way via UPS Freight to Quiche Games in Canada for fulfillment. Copies are expected to arrive after the holiday with fulfillment starting as soon as the copies arrive.
Thank you to our fulfillers and to delivery workers
We also wanted to send a big thank you to Atlas, Gamesquest, Let’s Play and Quiche Games for working hard this holiday season to pack and ship all your pledges during the busiest time of year. And a big thank you to all the postal workers delivering everyone’s goodies for the holiday.
Please be patient with the wait times for your packages with the holiday around the corner and the increased volume of packages going through the postal systems.
If there’s any concerns, emails should be sent to firstname.lastname@example.org and to not message us through the kickstarter messaging system or through the kickstarter comments section for immediate assistance.
Thanks and we wish everyone a happy and well deserved, happy holiday!
4 months ago
– Wed, Dec 20, 2017 at 01:01:06 AM
After a lot of deliberation and going through a lot of back and forth of logistics, we’ve unfortunately decided to NOT proceed with the translation project, despite our best efforts.
Believe us when we say that we’ve done all that we can to make this project happen but the unfortunate truth is that the financial risk is too much and our sales are too poor to justify the printing cost.
This means that everything in the following languages will be cancelled:
French, German, and Spanish
Brazilian/Portuguese will continue due to being handled by a third party and publication of that language will continue after the holidays. So far the core game is committed in its translation and they have the intention of translating Fearsome Foes with the Miniatures and promo cards as long as sales for the core game are strong.
What about my pledge?
A survey will be sent out to all backers who are affected to retrieve a response on the following options:
1. A full refund
Please give us some time to process all responses and some time for the bank to process as well.
2. Changing everything in your survey to English
Currently, fulfillment has begun for the English base game, miniatures, fearsome foes and promo cards. Those who choose to get their games in English will be part of this current wave of fulfillment.
Please detail in the survey comments for specific changes i.e. partial refunds or adding add-ons etc.
Surveys will be sent via email shortly after the publication of this update. If you do not receive your survey link, please contact email@example.com and Caryl will send you the link manually.
It will take some time to process everyone’s requests for refunds or language changes so please be patient as we try to get to everyone as quickly as we can.
What does this mean for the already translated work?
We are keeping what is posted available online for you to refer to or even print yourself.
You can access the translated work here:
We can accept fan translations of the remaining material and arrange professional layout where necessary.
If you would like to translate any of the material yourself, please contact firstname.lastname@example.org to discuss permissions.
What does this mean for the future of translations and Leder Games?
We have been contacted by many firms in the past to discuss licensing. We will be reaching out to those firms by language in an order of our choosing to discuss licensing of both Vast and Root.
This is not a land rush, please respect our time. If you want to be considered for licensing then please contact Clay on the contact page.
If there are any questions, please email us at email@example.com and not through the Kickstarter messaging system or comments and we’ll try to get back to you as soon as we can.
It is our intention to remain as transparent as possible and we thank everyone who has been patient with us and wanted to support the translation.